1 Information We Collect

At MamaOrganica™, we collect information necessary to process your orders, deliver products safely to your doorstep, and provide a seamless shopping experience.

• Personal Information: Name, shipping address, billing address, phone number, and email address when creating an account or placing an order.
• Transaction Information: Order details, purchase history, and delivery references. Payment transactions are processed directly by certified gateways (Razorpay).
• Technical & Device Data: IP address, browser type, device information, and interaction logs to optimize site performance.

2 How We Use Your Information

We use the collected data strictly for fulfilling your orders and enhancing customer service quality.

• Fulfilling orders, processing payments, and arranging Pan-India courier delivery.
• Sending order status updates, tracking details, and transactional notifications via Email or SMS/WhatsApp.
• Providing customer assistance, responding to queries, and handling return or refund requests.
• Preventing fraudulent transactions and ensuring overall website security.

3 Data Protection & Security

Safeguard of customer data is our top priority. We employ industry-standard SSL (Secure Sockets Layer) 256-bit encryption technology for all communications and transactions on MamaOrganica™.

4 Third-Party Data Sharing

We respect your privacy. We do not sell, rent, or trade your personal information to third parties or marketing agencies.

Data is shared strictly with trusted service partners required to execute your order:

• Logistics & Courier Partners (to deliver packages to your specified address).
• Payment Processors (Razorpay to securely verify and settle digital payments).
• Legal Requirements (if mandated by applicable laws or regulatory authorities).

5 Cookies & Analytics

MamaOrganica™ uses essential cookies to remember items added to your shopping cart and session preferences. You may disable non-essential cookies via your browser settings at any time without compromising basic shopping functionality.

6 Your Rights & Choice

You have full control over your personal data on MamaOrganica™:

• You can update your account profile and addresses anytime via the My Account page.
• You can request account deletion or data export by contacting our support team.
• You can opt-out of promotional email newsletters using the 'Unsubscribe' link at the bottom of any email.